FREQUENTLY ASKED QUESTIONS

The subscription is a way to receive our products regularly without having to place an order on our site. By subscribing, you can receive our products monthly or choose a bi-monthly or quarterly delivery, at a special price! This ensures you never run out of an extra dose of natural energy when you need it most. Remember, we have 3 pack options: 12, 24, or 48 sachets.

It's not possible to pay for the subscription amount in installments.

Both the shipment and payment are processed automatically, so you have no worries.

Yes, our subscription has no waiting period; you can cancel or pause it anytime through our WhatsApp or email.

You can quickly and easily change the composition of the subscription throughout its recurrence. Just contact us via WhatsApp, Email, or Instagram. You can also contact us to add our powders to your subscription!

Our products can be consumed directly from the sachet (when consumed this way, it's recommended to drink water alongside) or diluted in water, recipes, and more. It depends on personal taste and needs.

Mombora products are highly recommended for individuals engaged in physical activities, providing extra energy for workouts or competitions. They are also suitable for those seeking a natural product that provides energy and is tasty for everyday activities such as work, study, among others.

The energy in Mombora products comes from a composition based on coconut nectar and demerara sugar, providing the highest amount of carbohydrates. Additionally, fruit is added for flavor, and Mossoró salt is included to replenish minerals lost during exercise or competition.

The recommended consumption of Mombora products is 1 sachet every 40/45 minutes of your workout or competition. However, it's important to consult your nutritionist for the ideal quantity, as each body is unique.

The shelf life of our products varies from 5 to 12 months. Being a completely natural and fresh product based on fruits, without added flavors, colorings, and preservatives, it has a shorter shelf life than similar products.

Yes! Our products are made directly from fruit, without the addition of flavors, colorings, or preservatives.

As we use fruits in our manufacturing, each flavor has a different carbohydrate content, ranging between 17-21 grams of carbohydrates. To check the exact carbohydrate amount for each flavor, refer to the nutritional table on the products tab on our website.

No, only the Cacao with Brazil Nut, Cambuci, Açaí, and Mocha flavors contain caffeine.

Mombora products are suitable for anyone looking for an extra energy boost and can be consumed during all types of physical activity. Adjust your consumption based on the exercise intensity. We also recommend them for those seeking more energy in their daily activities, such as work or studies.

Shipping is calculated based on the delivery address and weight of the order.

You can get free shipping by purchasing the Pack of 24 or 48 sachets or subscribing to 24 or 48 sachets.

If you are purchasing the Pack of 24 or 48 sachets or subscribing to 24 or 48 sachets, you qualify for free shipping, but this option is only presented when the product is already in the cart. The option does not appear on the page where you choose the flavor quantity and calculate shipping. However, proceeding with the order completion, free shipping will be applied to your purchase.

Once the payment of your order is confirmed, an email with the tracking code is sent. You can use it to track the delivery.

Orders are shipped in packaging suitable for this type of merchandise, ensuring the ideal conditions for product preservation.

The delivery time is communicated in the shopping cart, along with the calculated shipping cost, according to the chosen option. Additionally, you will receive an email after the approval of payment, with the estimated delivery date for your order, and the tracking code will also be sent for you to track.

When this problem occurs, simply contact us via WhatsApp: (11) 93748-8917 or email: alo@mombora.com.br, providing the correct address, and we will make the change to the order. It's important to contact us immediately upon realizing the address error.

Região Sudeste:
São Paulo (SP): 7 dias úteis
Rio de Janeiro (RJ): 8 dias úteis
Espírito Santo (ES): 9 dias úteis
Minas Gerais (MG): 9 dias úteis

Região Sul:
Paraná (PR): 12 dias úteis
Santa Catarina (SC): 10 dias úteis
Rio Grande do Sul (RS): 10 dias úteis

Região Nordeste:
Bahia (BA): 13 dias úteis
Sergipe (SE): 13 dias úteis
Pernambuco (PE): 15 dias úteis
Alagoas (AL): 12 dias úteis
Paraíba (PB): 13 dias úteis
Rio Grande do Norte (RN): 14 dias úteis
Ceará (CE): 12 dias úteis
Piauí (PI): 14 dias úteis
Maranhão (MA): 15 dias úteis

Região Norte:
Pará (PA): 15 dias úteis
Amapá (AP): 21 dias úteis
Amazonas (AM): 38 dias úteis
Roraima (RR): 29 dias úteis
Acre (AC): 18 dias úteis
Rondônia (RO): 15 dias úteis
Tocantins (TO): 15 dias úteis

Região Centro-Oeste:
Distrito Federal (DF): 5 dias úteis
Goiás (GO): 9 dias úteis
Mato Grosso (MT): 13 dias úteis
Mato Grosso do Sul (MS): 11 dias úteis

Credit card, debit card, and Pix.

Once the payment is confirmed, we will send you an email notifying you that the payment has been approved, and your order is being prepared for shipment.